Saturday 19 January 2019 | water-kit.net: The search engine for water buyers
Company profile

ResortSuite
Address:
171 East Liberty Street
Suite 207
Toronto
ON
M6K 3P6
Canada
Tel: +1 416 259 0715
Fax: +1 416 352 5511
Website: www.resortsuite.com
 

Frank Pitsikalis, CEO


Background
Founded in 2000, ResortSuite is owned by Frank Pitsikalis, its founder and CEO. The company maintains a key employee stock option pool.

Main services and products
• ResortSuite SPA: software to manage and operate the most complex spa operations.
• ResortSuite PMS: software to manage room reservations.
• ResortSuite F&B: software to manage dining areas and venues.
• ResortSuite WEB: online booking engine allowing guests to book spa services, classes, room reservations, view member statements, book tee times, and purchase ski lift tickets and gift cards.
• ResortSuite CONNECT: email automation and e-marketing tool.

Additional services and products
ResortSuite MOBILE is a branded mobile app that enables guests to book spa services and classes, activities, room reservations and golf tee times, and it also features a new ski lift ticket functionality.
ResortSuite SOCIAL is a Facebook app, enabling guests to book spa services, classes, activities, golf tee times and ski lift tickets from a property’s Facebook Fan Page.
And ResortSuite DASHBOARD monitors KPIs across all operations to ensure it is possible to make better business decisions.

USPs
Best of breed spa software that is fully integrated with a full suite of modules to completely run an entire resort, hotel, club or spa operation.
The SPA module features:
• Easy and intuitive bookings
• Drag-and-drop spa appointment schedule/calendar
• Easy and fast group-booking feature
• Recipe-level inventory management
• Layered employee compensation/ commission structures
• E-marketing and email automation
• Real-time yield/revenue management capabilities

Where in the world
The US, Canada, Mexico, the UK, Europe and the Middle East.

Top clients
OMNI La Costa; OMNI Barton Creek; OMNI Grove Park; Hershey Resorts; Palms Casino and Glen Ivy Spa, US; Champneys, UK; Rancho la Puerta, Mexico; Jumeirah, worldwide; Spa Eastman, Ste Annes and AVEDA, Canada.

2014/15 trade shows
ISPA; HITEC; CMAA; SPATEC; HTNG; BITAC; and The Global Spa and Wellness Summit.

Plans for 2014/15
ResortSuite will continue to launch apps within the ResortSuite OPS (operations) framework. ResortSuite OPS uses tablet-based devices to deliver cost-eective and highly specific functional use cases. The Spa Check-In App will be launched at HITEC to add to TabletSide POS and Hotel Check-In apps.

Major spa projects working on in 2014/15
The Breakers Palm Beach, additional OMNI Hotels & Resorts properties and a number of 5-star resorts in the U.S.

What the clients say
“Glen Ivy welcomes over 200,000 Guests and provides 100,000 Spa Services annually along with multiple other oerings in various outlets across property. After 153 years of operations, ResortSuite has been instrumental in helping Glen Ivy bridge to our next 153 years of serving our guests.”
Jim Root, CEO/President, Glen Ivy Hot Springs
 
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