|TAC | The Assistant Company
||+43 3332 6005 990
||+43 3332 6005 950
TAC is an owner-managed, entrepreneurial
company and was founded in 2001.
Reservation Assistant, TAC’s spa and activity
software, facilitates all procedures necessary
for spa management, including scheduling,
membership management, table reservation,
personnel administration, stock control, golf
management, web shop, voucher management,
guest relationship management and billing.
In addition, Reservation Assistant offers
more than 140 interfaces to external systems
such as PMS and access control, as well as
reports and statistics for measuring performance
and a dashboard providing a quick
overview of a spa’s economic performance.
TAC Digital Signage is another tool aimed at
increasing a spa’s revenue. These electronic
posters are located in strategic positions
like the spa reception and are animated with
advertisements for treatments and products.
The Reservation Assistant software highlights
last-minute treatments and advertises
them on the electronic boards, attracting
guests’ attention and generating extra sales.
With the Facebook Booking App, spas can
now offer the full functionality of TAC's web
shop on their Facebook page, so Facebook
fans can book treatments, buy or redeem
gift certificates and purchase products. The
Facebook Booking App works in real time with
the core Reservation Assistant system. Guest
reservations and sales completed via Facebook
instantly appear on the Reservation Assistant
availability screens, in guest profiles and on
revenue reports. Product inventory, employee
schedules and treatment room allocation plans
are all immediately updated.
RA SENSE, TAC’s touch-optimised software
solution in responsive design, can be used on
smartphone, tablet and desktop PC. RA SENSE
runs on all operating systems without local
Reservation Assistant is available in 18
different languages and individual adaptions
are possible for each location. Modules can be
added to create tailor-made solutions.
The interlocking modules enable resorts
to cover all their needs, from reservation and
billing management to table, golf and membership
management and stock control.
A qualified support team is at customers'
disposal 24/7 via telephone, email, Skype
or fax. Due to a worldwide partner network,
technical support is also provided in the
customer's native tongue.
How many spas do you supply?
TAC has more than 6,500 users in 53 countries.
La Mamounia; Como Hotels; Rocco Forte
Hotels; Swissotel; Kempinski Hotels & Resorts;
Grand Resort Bad Ragaz; Nivea Spa; Radisson;
Palace Gstaad; The Dolder Grand; Aspria; and
Richmond Nua Wellness-Spa Sapanca.
Where in the world?
Fifty three countries, including the USA, Germany,
Austria, Switzerland, Mexico, Hong Kong, Morocco,
Qatar and the Dominican Republic.
2014/15 trade shows
Interbad, Stuttgart, Turkey; FIBO, Germany;
HITEC, USA; ITB, Germany; and ISPA, USA.
Thomas Roessler, managing director; Guenther
Poellabauer, director marketing and sales;
Gernot Tobisch, director operations.
What the clients say
“TAC supports us through Reservation Assistant,
its holistic spa management solution. It
helps us manage our resources efficiently and
react flexibly to our guests’ needs.”
Hakan Balcan, General Manager,
Richmond Nua Wellness-Spa Sapanca