|TAC | The Assistant Company
||+43 3332 6005 990
||+43 3332 6005 950
TAC is an owner-managed, entrepreneurial
company and was founded in 2001.
Reservation Assistant, TAC’s spa and activity
software, facilitates all procedures necessary
for spa management, including scheduling,
membership management, table reservation,
personnel administration, stock control, golf
management, web shop, voucher management,
guest relationship management and billing.
Reservation Assistant offers more than
140 interfaces to external systems such as
PMS and access control, as well as reports
and statistics for measuring performance and
a dashboard providing a quick overview of a
spa’s economic performance.
TAC Digital Signage is another tool aimed at
increasing a spa’s revenue. These electronic
posters are located in strategic positions
like the spa reception and are animated with
advertisements for treatments and products.
The Reservation Assistant software highlights
last-minute treatments and advertises them on
electronic boards, attracting guests’ attention
and generating extra sales.
With the Facebook Booking App, spas can
now offer the full functionality of TAC’s web shop on their Facebook page, so Facebook
fans can book treatments, buy or redeem
gift certificates and purchase products. The
Facebook Booking App works in real time
with the core Reservation Assistant system.
Guest reservations and sales completed via
Facebook instantly appear on the Reservation
Assistant availability screens, in guest profiles
and on revenue reports. Product inventory,
employee schedules and treatment room
allocation plans are all immediately updated.
RA SENSE, TAC’s touch-optimised software
solution in responsive design, can be used
on smartphone, tablet and desktop PC.
RA SENSE runs on all operating systems
without local installation.
Reservation Assistant is available in 18
different languages and individual adaptions
are possible for each location. Modules can
be added to create tailor-made solutions.
The interlocking modules enable resorts
to cover all their needs, from reservation
and billing management to table, golf and
membership management and stock control.
A qualified support team is at customers’
disposal 24/7 via telephone, email, Skype
or fax. Due to a worldwide partner network,
technical support is also provided in the
customer’s native tongue.
How many spas do you supply?
TAC has more than 6,500 users in 53 countries.
La Mamounia; Como Hotels; Rocco Forte
Hotels; Swissotel; Kempinski Hotels & Resorts;
Grand Resort Bad Ragaz; Nivea Spa; Radisson;
Palace Gstaad; The Dolder Grand; Aspria; and
Richmond Nua Wellness-Spa Sapanca.
Where in the world?
53 countries, including the USA, Germany,
Austria, Switzerland, Mexico, Hong Kong,
Morocco, Qatar and the Dominican Republic.
2015/16 trade shows
ITB Berlin, Germany; FIBO, Germany; HTNG
Middle East, Dubai; HITEC, Austin; ISPA, Las
Vegas; SpaCamp, Germany.
Thomas Roessler, managing director;
Guenther Poellabauer, managing director;
Gernot Tobisch, director operations.
What the clients say
“Reservation Assistant helps us manage our
resources efficiently and react flexibly to our
Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca